PaperCut Hive FAQ

All the things you want to know about PaperCut Hive

Is PaperCut Hive easy to set up?

Yes it’s easy to set up. With the help from ecoprintQ, you can be set up in no time on most modern printers and MFDs. PaperCut Hive is based on the same design principles as PaperCut Pocket. PaperCut is super proud with the intuitive admin interface that allows you to quickly enable features that make printing secure, easy and sustainable.

Will PaperCut Hive work with my brand of MFP/MFD/printer?

One of PaperCut’s strengths over the last 20 years has been to support every printer and operating system.

They’ve stayed true to this vision in this product. Over the first few months PaperCut Hive has been tested on printer models from pretty much every manufacturer, every brand and we’re yet to find a brand we cannot support.

MFP/MFD touchscreen embedded software supports on-device secure print release and is available for leading printer brands; and we’re adding more brands as you are reading this. The goal is to support the same set of brands and modes of printers/MFPs/MFDs as supported by our flagship product PaperCut MF.

I’m a potential customer. How can I get Papercut Hive?

PaperCut Hive just like PaperCut MF is sold and supported by their global network of certified resellers and partners. ecoprintQ is PaperCut’s Authorized Solution Center. We’re here to help you with all things PaperCut related. To learn more about PaperCut Hive’s abilities email us at sales@ecoprintq.com or give us a call at 800.236.8499.

Can I use PaperCut Hive in my high school or university?

Education has special requirements and the initial phase of PaperCut Hive is not tailored for education. Check out PaperCut MF , which is specifically designed for education. Over time we’ll be bringing more cloud technologies to education. Stay tuned for more announcements.

I’m a large enterprise (200+ printers). Is PaperCut Hive suitable for me?

Not yet and deliberately so. PaperCut has designed PaperCut Hive to be enterprise scalable, with security and reliability at its core. An example of this is using the latest IoT technology such as Edge Mesh. For example, this is similar to what you see in modern lighting and security systems as they continue to work locally even if they lose connectivity to the cloud.

PaperCut’s initial focus is on small to medium businesses, so they can give more focused and in-depth attention to feature development in the early stages. This means they can mature quickly for enterprise. If you are an enterprise customer and looking for power today, please speak to ecoprintQ about PaperCut’s flagship product PaperCut MF which can be self-hosted, on premise or in the cloud.

Can I easily enable visitors/contractors to print with PaperCut Hive?

Computer says yes! It’s super easy. The SysAdmin just sends the visitor an email invite so they can self-onboard. Or they can request access themselves by simply scanning the QR code at the MFD’s label.

Is PaperCut Hive like PaperCut MF? In some ways yes and in some ways no. PaperCut Hive, like PaperCut MF, integrates directly with the MFD or printer firmware. It provides advanced features (such as secure print release on the device) and usage tracking (such as print, copy, and scanning tracking). It is also a product that’s serviced and supported by our global and partner network. PaperCut Hive is designed to be only available as a fully-hosted product, while PaperCut MF includes the option to self-host.PaperCut MF is their flagship product and is packed full of features, many of which will make their way into PaperCut Hive gradually over time. Organizations needing the full power of print management should consider PaperCut MF. Is PaperCut Hive like PaperCut Pocket? Both products are our first products out of our new cloud-native platform. They share a lot of infrastructure but they are different in terms of features and functionality. PaperCut Pocket is designed to be for self-set up and aimed at customers for DIY installation. PaperCut Hive integrates directly with MFDs and printers via embedded touch screen technology at the firmware level and contains much more advanced technology and many more features. ecoprintQ is a global partner for PaperCut that distributes PaperCut Hive and we have the skills and experience to support you to get the most out of the more advanced technology. Contact us at sales@ecoprintq.com or give us a call at 800.236.8499. In addition to advanced MFD technology, PaperCut Hive includes a number of advanced Add-ons that empower customers in particular industries. Check out the product information on this page to learn more.

Can I use PaperCut Hive to control MFP/MFD access and track copy, fax, and scan?

Yes, that’s one of the main differences between PaperCut Pocket and PaperCut Hive. We already have this functionality for most major print vendor brands and we’re quickly rounding that out to have the same level of coverage PaperCut is known for.

We’ve been working with our global partner network and print manufacturers to ensure the PaperCut Hive MFD embedded software is cloud-ready and supported globally.

Can users print from their phones or tablets?

Yes, PaperCut Hive supports printing from iPhone/iOS or Android mobile devices/smartphones. This is a standard feature that is included by default. Users just need to follow the simple steps in their invitation email to download the PaperCut Hive mobile app. Additionally, they can also use the mobile app that provides a touch-free (contactless) print release experience at the MFP/MFD.

Does PaperCut Hive support swipe proximity cards for user authentication at the MFP/MFD?

Yes, PaperCut Hive supports most major card technologies out of the box including proximity cards like MIFARE, HID and NFC technologies. Or if you are into retro tech we can even dust off the good old barcode reader.

Your end-users can also self-associate their cards directly on the MFD without any admin interaction required.

Do I need a print server or a cloud account with Azure, AWS or Google Cloud Platform (GCP)?

No, PaperCut Hive is a true public cloud print management solution and it’s fully-hosted for you. It’s also a server-free product so there is no requirement for you to maintain a print server or have your own cloud account. Think of PaperCut Hive as your outsourced print infrastructure.

Want to find out more?

ecoprintQ is PaperCut’s Authorized Solution Center. We’re here to help you with all things PaperCut related. To learn more about PaperCut Hive’s abilities email us at sales@ecoprintq.com or give us a call at 800.236.8499.